Report details some of the victims interactions with emergency services
The desperate efforts to rescue 12-year-old Jessica Urbano Ramirez from her home in Grenfell Tower became emblematic of the bravery but ultimate failure of the London Fire Brigade on that night.
Ramirez lived with her family on the 20th floor of the building. A firefighter, David Badillo, met her sister leaving the building. She told him Jessica was still in their flat and he promised he would go and get her.
Badillo took the fire lift intending to rescue the young girl but it stopped at the 15th floor and when the door opened, the stairwell was filled with black smoke. He was not wearing breathing apparatus and was forced to descend.
A firefighting team equipped with breathing apparatus then tried to reach her. At 1.48am, firefighters including Badillo made it to flat 176 on the 20th floor where Jessica was thought to be. They searched the flat but found no one and left, assuming she had already escaped. In fact, she had fled to the top floor to escape the flames.
Call records showed she rang the emergency fire control room at 1.29am; the conversation with the control room officer Sarah Russell ended at 2.24am.
Jessica repeatedly asked Russell: Please can you hurry up? A transcript of the phone call, running to about 70 pages, shows that Russell told Jessica: They are hurrying up. Is there another room you can go into?
Jessica replied: No, can you hurry up please? Im begging you. Russell replied: They are, theyre right below you. But you need to keep yourself safe.
Jessica was with a group of 10 people on the 23rd floor as the flames rose up the building. They ended up in in a single bedroom in flat 201.
Throughout the call Jessica repeatedly said she was having trouble breathing. She told Russell there was smoke in the bedroom. She said others had tried to leave but there was too much smoke.
CRO Russell could hear the sound of breathing for some time after that and ended the call only when the line went silent. That was the last known contact with Jessica Ramirez, the inquiry report says. Her body was eventually discovered in a flat on the 23rd floor.